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Items in Your Shopping Bag

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    Parlour X is committed to meeting its obligations to provide customers with goods that are of acceptable quality and, when ordering from the Website, match the description and sample displayed on the Website.  

    In addition, unless your purchase is Sale Merchandise, we offer the opportunity for you to obtain a refund or exchange if you are not satisfied with the size/fit of your purchase made via electronic means, (i.e., via the Website, phone or email), provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required.  This offer does not include refund of delivery charges.

    (For clarity, we do not extend this offer to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.)

    For refund: 

    Received by Parlour X within 10 calendar days from the date the merchandise is deemed to have been delivered to you

    For exchange:

    Received by Parlour X within 10 calendar days from the date the merchandise is deemed to have been delivered to you

    A store credit may be offered by Parlour X in its sole discretion where an item has been returned for refund but reaches Parlour X slightly outside the stipulated timeframe. A store credit will not be offered where any other condition of this Returns Policy is not met


    If you would like to return or exchange your electronic purchase please notify us by email at [email protected] within 24 hours of receiving your purchase.

    Once we have received the returned item and have ensured the merchandise is in new and unused condition with the designer garment tags attached in its original position, we will either dispatch a new item or arrange a refund. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.

    Please note that time is of the essence.  If the conditions stipulated by Parlour X are not met, including as to timeframes, Parlour X will have no obligation to refund, exchange or return the merchandise to you.  You may arrange collection at your own expense.

    Merchandise that is damaged, or soiled in transit to Parlour X will not qualify for refund or exchange under this Returns Policy.

    Parlour X strongly recommends you return your item by registered mail such as FASTWAY Couriers or Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Parlour X will not take responsibility for any undelivered merchandise.

    Returns Address:

    Parlour X, 261 Oxford Street, Paddington 2021, Sydney Australia

    To avoid incurring unnecessary expense, please remember that this offer of a return or exchange for unsatisfactory size/fit does not apply to Sale Merchandise.

    See also: Terms and Conditions | Delivery | Privacy | Contact us