SHIPPING COSTS

We offer free shipping for orders over $300AUD shipping within Australia via Australia Express Post. For orders under $300AUD shipping within Australia we charge a $20AUD flat rate.

Internationally, we ship via DHL Express Post and we charge a $50AUD fee for New Zealand and $75AUD fee for the rest of the world. Please be aware this is not inclusive of any potential import duties or taxes. For international orders, the cost of shipping is not refunded if the order is returned. 

We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time.

For delivery within Australia, we endeavour to ship your order within 1-3 working days, with delivery likely to be made within a further 1-3 working days.

International delivery is via DHL Express and should take approximately 3-5 working days. 

“Working day” means a day that commercial banks are open for business in Sydney, Australia.

If you wish to track your shipment please email us at shop@parlourx.com.au and we can either track the shipment for you or we can email you a tracking number which can be used on the DHL website. Delivery timeframes are approximate and should your delivery not be made within the timeframe specified we will make every effort to notify you and to rectify the situation as quickly as is practically possible.

Please note, your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Parlour X is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Parlour X, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Parlour X), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping. 

SAME DAY DELIVERY

Our definition of Sydney metro is at our discretion and will typically include all Sydney postcodes from 2000-2060. We can courier same day to areas outside of this area and after 12pm however extra fees will incur. If you have any questions regarding same day delivery please call us on 9331 0999.

Same day delivery shipping during promotional periods is limited.

RISK OF LOSS

All products purchased from the Website (or email / phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Parlour X. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise, passes to you once the carrier has successfully delivered the merchandise.