For all returns, please visit our Returns Portal

Please click here for our in Boutique Returns Policy.

Online Returns Policy: 

Parlour X is committed to meeting its obligations to provide customers with goods that are of acceptable quality and, when ordering from the Website, match the description and sample displayed on the Website.

For any Online purchase that is not Sale or Lifestyle Merchandise*, we offer the opportunity for you to obtain either a refund, or an exchange or credit note if you are not satisfied with the size/fit of your purchase made via electronic means, (i.e., via the Website), provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required.  This offer does not include refund of delivery charges.

For all Sale Merchandise, we offer the opportunity for you to obtain an exchange or credit note if you are not satisfied with the size/fit of your purchase made via electronic means, (i.e., via the Website), provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required. This offer does not include refund of delivery charges.

*Sale Merchandise includes product purchased using any promotional code other than a first purchase discount ie. WINNER20, VALENTINES20, CHLOE20, SUMMER20  or PreSale Promotions. Product purchased in conjunction with Private pre-sale promotions is clarified as sale merchandise and will not be eligible for a refund.

* All BLACK FRIDAY sales are entitled to a credit or exchange only. Strictly no refunds. 

* If the Sale Promotion code BOTTEGA35 is used on the purchase of product, this is classified as a final sale. The purchase will not be eligible for a return, exchange or refund. 

"Change of mind" returns will not be granted across Book, Fragrance, Swimwear & Earring categories. 

(For clarity, we do not extend these offers to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.)

For refund: 

Received by Parlour X within 10 calendar days from the date the merchandise is deemed to have been delivered to your shipping address or taken to your local post office for collection. For international orders, the cost of shipping is not refunded if the order is returned. 

For exchange:

Received by Parlour X within 10 calendar days from the date the merchandise is deemed to have been delivered to your shipping address or taken to your local post office for collection.

A store credit may be offered by Parlour X in its sole discretion where an item has been returned for refund but reaches Parlour X slightly outside the stipulated timeframe. A store credit will not be offered where any other condition of this Returns Policy is not met.

If you would like to return or exchange your electronic purchase please notify us by email at shop@parlourx.com.au within 24 hours of receiving your purchase.

Once we have received the returned item and have ensured the merchandise is in new and unused condition with the designer garment tags attached in its original position, we will either dispatch a new item or arrange a refund. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.

Please note that time is of the essence.  If the conditions stipulated by Parlour X are not met, including as to timeframes, Parlour X will have no obligation to refund, exchange or return the merchandise to you.  You may arrange collection at your own expense.

Merchandise that is damaged, or soiled in transit to Parlour X will not qualify for refund or exchange under this Returns Policy.

Parlour X strongly recommends you return your item by registered mail such as FASTWAY Couriers or Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Parlour X will not take responsibility for any undelivered merchandise.

Phoebe Philo:

Returns must be arranged with 48 hours of receipt of good. The cost of this return shipment will be covered by you, the seller. Any damage to the items, including but not limited to tears, marks, stains, or any other alterations, will nullify my right to a return. This includes the forfeiture of eligibility for a refund, exchange, or credit note.

Afterpay:

For all Afterpay payments, Parlour X only provides a refund on one occasion per customer. After which time, only exchanges or credits are permitted for all new season and sale items. For Afterpay refunds, Parlour X withholds 4% of the purchase price of the item in fees & charges. 

Humm:

For all Humm payments, Parlour X only provides a refund on one occasion per customer. After which time, only exchanges or credits are permitted for all new season and sale items. For Humm refunds, Parlour X withholds 4.25% of the purchase price of the item in fees & charges.

Cryptocurrency payments:

For all Crypto and digital currency payments, Parlour X will not provide refunds, but rather offer exchanges or credit notes to the value of the order in Australian dollars. 

Returns Address:

Parlour X, 261 Oxford Street, Paddington 2021, Sydney Australia

To avoid incurring unnecessary expense, please remember that this offer of a return or exchange for unsatisfactory size/fit does not apply to Sale Merchandise.